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Exchange Policy

At Innerlines, we strive to ensure customer satisfaction. Please review our exchange policy carefully before making a purchase.

Cash Refunds

Innerlines does not offer cash refunds under any circumstances.

Exchange Eligibility

Products are eligible for exchange only through:

• Any Innerlines Outlet
• Online Exchange requested within 7 days of delivery

The original invoice is mandatory for all exchanges. Products will not be exchanged if the invoice is lost.

Items must be returned in:

• Unused condition
• Unwashed condition
• Unaltered condition
• All original tags intact
• Proper care instructions followed

Products that are used, damaged, altered, or returned without tags are not eligible for exchange.

Discounted or sale items are not eligible for exchange.

Customized products cannot be exchanged.

Online Exchange Process

To request an online exchange, customers must send the product back to our warehouse:

Innerlines Warehouse
E-86, Sector 31-D,
P&T Society, Korangi Industrial Area,
Karachi

Shipping Charges

• For change of mind, wrong size selection, or product dislike:
  Return shipping costs will be borne by the customer.


• For defective, damaged, or missing items:
  Customers will bear the cost of sending the product back.
  Innerlines will cover the shipping cost of the exchanged item.

Complaint Registration Policy

Any defects, damages, missing items, or incomplete orders must be reported within 24 hours of delivery.

Claims submitted after 24 hours will not be entertained.

Need Assistance?

To request an exchange, contact our support team:
+92 330 358 9333