Exchange & Return

At Innerlines, we strive to ensure customer satisfaction. Please review our exchange policy carefully before making a purchase.

Cash Refunds

• Innerlines does not offer cash refunds under any circumstances.

Exchange Eligibility

• Products are eligible for exchange only, either:
  • At any Innerlines Outlet, or
  • Through online exchange, requested within 7 days of delivery.
• The original invoice is mandatory for all exchanges.
  • Products will not be exchanged if the invoice is lost.
• Items must be returned in unused, unwashed, and unaltered condition, with:
  • All original tags intact
  • Proper care instructions followed
• Products that are used, damaged, altered, or without tags are not eligible for exchange.
• Discounted or sale items are not eligible for exchange.
• Customized products cannot be exchanged.

Online Exchange Process

• To request an online exchange, customers must send the product back to our warehouse at the address below:

Innerlines Warehouse
E-86, Sector 31-D, P&T Society
Korangi Industrial Area, Karachi

Shipping Charges

• For change of mind, wrong size selection, or product dislike:
  • Return shipping costs will be borne by the customer.
• For defective, damaged, or missing items:
  • Customers will bear the cost of sending the product back.
  • Innerlines will cover the shipping cost of the exchanged item.

Complaint Registration Policy

• Any defects, damages, missing items, or incomplete orders must be reported within 24 hours of delivery.
• Claims submitted after 24 hours will not be entertained.
• To request an exchange:
  • Contact our support team at +92 330 358 9333