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Exchange Policy

At Innerlines, we want your shopping experience to be smooth and transparent. Please review our exchange policy before placing an order.

Exchange Eligibility

Products can be exchanged within 7 days of delivery, subject to the following conditions:

• Product must be unused, unwashed, unaltered, and undamaged.
• Original tags, labels, and packaging must be intact.
• Original invoice, order confirmation, or proof of purchase is required.
• Exchange is subject to product inspection and stock availability.

Products that are used, washed, altered, damaged, stained, perfumed, or returned without tags will not be accepted for exchange.

Refund Policy

Innerlines does not offer cash refunds for change of mind, wrong size selection, product dislike, or customer preference.

In case of a verified defect, wrong item, damaged product, or missing item, Innerlines may offer exchange, replacement, store credit, or another suitable resolution.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Sale or discounted items, unless defective or incorrectly delivered.
• Customized or altered products.
• Products without invoice, order confirmation, or proof of purchase.
• Products that do not meet the exchange conditions.

Online & Outlet Exchange

• Eligible products may be exchanged at any Innerlines Outlet.
• Online exchanges must be requested within 14 days of delivery.

For online exchange, customers must send the product to:

Innerlines Warehouse
E-86, Sector 31-D, P&T Society
Korangi Industrial Area, Karachi

Once received and approved after inspection, the exchange will be processed within 7–10 working days.

Shipping Charges

• For size issues, change of mind, product dislike, or preference-based exchanges, return shipping will be borne by the customer.


• For verified defective, damaged, wrong, or missing items, Innerlines will cover the shipping cost of the exchanged or replacement item.

Complaint Policy

Complaints for defective, damaged, wrong, missing, or incomplete items must be reported within 48 hours of delivery.

Claims made after this period may not be accepted.

Customers must share pictures or videos for defect, damage, wrong item, or missing item claims.

Contact

To request an exchange or register a complaint:

WhatsApp/Call: +92 330 358 9333

Innerlines reserves the right to approve or reject an exchange after inspection and verification.